Question 1

How do I check if my device is eSIM compatible?

Accepted Answer

eSIM compatibility depends on your device model. Follow the steps below to confirm compatibility.

For iPhone users
For Android users
List of eSIM-Compatible Devices

iOS Devices that Support eSIM

Requirements:

Device must be carrier-unlocked
Must not be purchased in Mainland China, Hong Kong, or Macao
Must be eSIM-compatible

How to Check If Your iPhone is Unlocked:

Go to Settings
Tap General → About
Look for Carrier Lock
If it says "No SIM restrictions," your device is unlocked

![](https://storage.crisp.chat/users/helpdesk/website/-/1/2/3/e/123e0cdc286ed800/4_1wvfet5.png =1173xauto)

${color}[#fb0404](IMPORTANT NOTE) If your iPhone was purchased in Mainland China, the eSIM feature may NOT work even if you see the “Add eSIM” option in your settings. This is due to regional restrictions that block eSIM usage. Models from Hong Kong and Macao typically have dual physical SIMs only (no eSIM).

How to check your iOS device is not purchased in Mainland China, Hong Kong, and Macao:

Go to Settings
Tap General → About
Tap Mobile Number — it will switch to a format starting with “A”
Note this number, then visit${color}[#2307f2]( )Apple’s official page${color}[#2307f2]( )to identify the region your model was intended for:

![](https://storage.crisp.chat/users/helpdesk/website/-/1/2/3/e/123e0cdc286ed800/5_3iur8d.png =802xauto)

How to check if your iOS dev

Question 2

How eSIM Technology Works: A Beginner's Guide

Accepted Answer

eSIM technology is transforming the way we stay connected, especially for travelers. If you're new to this innovation, here's a beginner's guide to understanding how eSIM technology works and why it's a game-changer.

What is an eSIM?

An eSIM, or embedded SIM, is a digital SIM card embedded directly into your device. Unlike traditional physical SIM cards, an eSIM is built into your phone, tablet, or other compatible devices. This means you don't need to insert a physical card to connect to a mobile network.

How Does eSIM Technology Work?

Activation: Instead of inserting a physical SIM card, you activate an eSIM by downloading a digital profile from your carrier. This is typically done by scanning a QR code provided by your service provider or entering an activation code.
Connectivity: Once activated, the eSIM connects your device to the carrier's network, just like a traditional SIM card. You use your plan as you normally would.
Switching Providers: One of the significant advantages of eSIM technology is the ease of switching between carriers. You can store multiple eSIM profiles on your device and switch between them without needing to physically swap SIM cards. This is particularly useful for frequent travelers who need to switch between local carriers to avoid roaming charges.

Benefits of eSIM Technology

Convenience: No more fumbling with tiny SIM cards. You can activate your eSIM remotely and start using it immediately.
Flexibility: Store mul

Question 3

How does the NewSIM eSIM Plan work?

Accepted Answer

Navigating the world of eSIMs can be straightforward once you understand how they function. NewSIM offers a range of options designed to fit various travel needs, including daily and total data plans, as well as national and regional plans. This guide will explain how each of these options works and help you choose the best plan for your journey.

Understanding eSIM Technology An eSIM (embedded SIM) is a digital SIM card embedded in your phone that allows you to activate a mobile data plan without the need for a physical SIM card. This technology provides convenience and flexibility, especially for international travelers who need reliable data connections across different countries.

Types of NewSIM Plans

Daily Data Plan The Daily Data Plan provides a specific amount of data each day. For example, if you opt for a plan offering 1GB of data per day for a 7-day trip, you will have 1GB available each day. This type of plan is beneficial if you prefer to manage your data usage on a daily basis or if you need a consistent amount of data every day.

Key Features:

Fixed Daily Limit: Data is allocated on a daily basis.
Consistency: Ensures you have a set amount of data each day.
Ideal For: Travelers who need daily data management and regular usage.

Total Data Plan The Total Data Plan provides a lump sum of data that can be used over a specified period. For instance, if you purchase a 5GB plan for a 30-day period, you can use the 5GB at any time during those 30 d

Question 4

Coverage Options: Which Countries and Regions Are Supported?

Accepted Answer

Planning your next adventure? Say goodbye to the hassle of purchasing and managing multiple SIM cards for different destinations. With NewSIM, your travel experience just got a whole lot easier. Our innovative online platform and mobile app offer prepaid data-only eSIMs with coverage options across the globe, ensuring you stay connected wherever you go.

Key Features of NewSIM:

Wide Coverage: Access the internet seamlessly in over 90+ countries, including popular destinations like Australia, Japan, Malaysia, Singapore, and South Korea.
4G LTE Network: Enjoy fast and reliable internet with 4G LTE coverage.
24/7 Customer Support: Our dedicated support team is available round the clock to assist you with any issues.

National vs. Regional Plans

National Plans:

Designed for use in a single country.
Ideal for travelers who are staying in one location for an extended period.
Offers a variety of data packages to suit different needs and durations.

Regional Plans:

Covers multiple countries within a specific region.
Perfect for travelers moving across borders frequently.
Provides flexibility and convenience for multi-country trips.

Coverage Details For a complete list and more detailed information about each country’s coverage, please use the search function in our app to find the perfect eSIM plan for your travel needs.

How to Check Coverage in the App Our user-friendly app allows you to easily check coverage details for your chosen destination. Here

Question 5

Troubleshooting Common Connectivity Issues

Accepted Answer

Experiencing connectivity issues with your NewSIM eSIM can be frustrating. This guide provides solutions to some common problems you may encounter, helping you get back online quickly.

What to Do When You Have No Signal or Connectivity

If you’re not receiving a signal or unable to connect to the internet:

Check SIM Activation Status: Make sure your eSIM is properly activated. You can verify this in the NewSIM app or your device’s SIM settings.
Check for Software Updates: Make sure your device is running the latest OS version to avoid compatibility issues with eSIM services.
Restart Your Device: Sometimes a simple restart can resolve connectivity issues. Turn off your device, wait a few seconds, and then turn it back on.
Enable Airplane Mode: Toggle Airplane Mode on and off. This can refresh your network connections and may help in regaining connectivity.

Tips to Resolve Slow Data Speeds on Your NewSIM Plan

If you’re experiencing slow internet speeds:

Resetting your device’s network settings can often resolve hidden connection problems. This will remove saved Wi-Fi networks, Bluetooth connections, and VPN settings, so be sure to have any passwords or details ready before proceeding.

|| How to reset network settings:

On iPhone:

Go to Settings
Tap General → Transfer or Reset iPhone → Reset → Reset Network Settings

![](https://storage.crisp.chat/users/helpdesk/website/-/1/2/3/e/123e0cdc286ed800/iphone

Question 6

NewSIM Terms of Service and Privacy Policy

Accepted Answer

Welcome to NewSIM! We're dedicated to providing seamless mobile data services while safeguarding your privacy and personal information. To help you understand your rights and responsibilities, we have detailed our Terms of Service and Privacy Policy. Below is a high-level overview of these policies. For full details, we encourage you to review the complete policies using the links below.

Terms of Service Our Terms of Service outline the rules and guidelines for using NewSIM’s products and services. These terms cover:

User Obligations: Your responsibilities when using our eSIM services, including adherence to our usage policies and respect for local laws.
Service Limitations: Information on service availability, potential disruptions, and how we handle service changes.
Payment and Billing: Details on payment methods, billing cycles, refunds, and any applicable fees.
Account Management: Guidelines for creating, managing, and securing your NewSIM account.

Privacy Policy Our Privacy Policy explains how we collect, use, and protect your personal information. Key aspects include:

Data Collection: What personal data we collect and how we use it to enhance your experience with NewSIM.
Data Security: Measures we take to protect your information from unauthorized access or misuse.
Data Sharing: Circumstances under which we may share your data, such as with service providers or as required by law.
User Rights: Your rights regarding your personal information, in

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