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# How eSIM Top-Up Works ?

## What is Top-Up?
The **Top-Up** feature allows customers to extend their existing eSIM plan when their current data or validity period is running out. This helps ensure uninterrupted connectivity during their trip.

**Availability Note:**
Top-Up availability **depends on the eSIM plan**. Some plans support Top-Up, while others do not.

## Important Information
**No eSIM reinstallation is required when topping up.**
* The Top-Up is applied to the **same eSIM**.
* Once the current plan expires, customers can continue using the **topped-up plan** automatically.
If a plan does **not** support Top-Up, customers may need to **purchase a new plan** to maintain connectivity.

## How to Top Up an eSIM Plan
1. Go to **My eSIM**.
2. Select the **plan** you would like to top up.
3. Click the **“Top Up”** button.
4. The system will display all **available Top-Up options** (if supported by the plan).Customers can choose:The **same plan**, or a **different data amount or validity period** for the same country.
5. After selecting a Top-Up option, the **payment page** will appear.
6. Complete the **payment** to proceed.
![](https://storage.crisp.chat/users/helpdesk/website/-/1/2/3/e/123e0cdc286ed800/top-up_1czxibr.png)
## Key Points to Remember
* Top-Up allows extending an existing eSIM without installing a new one.
* Availability varies depending on the plan.
* If Top-Up is unavailable, purchasing a new plan is required.