> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.newsimmobile.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# NewSIM Wallet: Complete Guide

### 

NewSIM Wallet

###### **The NewSIM Wallet is a secure digital wallet built into your account.
**
###### **It lets you store cashback, top up with real money, and pay quickly at checkout. Here’s everything you need to know.**


### 1. What You Can Do with Your Wallet
With your NewSIM Wallet, you can:
* Earn **cashback** from purchases (4%) and referrals.
* Add money with a **credit card top-up**.
* Get **bonus credits** on eligible top-ups.
* Use NewSIM wallet when purchasing our plans.
![](https://storage.crisp.chat/users/helpdesk/website/-/1/2/3/e/123e0cdc286ed800/overview-wallet_6xrrms.png)
### **2. Wallet Balances**
Your wallet has **two balances**:
**Cashback**
* Earned from purchases, referral rewards, and top-up bonuses.
* No minimum required to spend.
* Max balance: $100 (Additional cashback is added only after your balance drops below the maximum).
* Cashback never expires.
**Top-Up**
* Money you add using a credit card.
* Some top-ups may include bonuses (e.g., 10% extra for $50+ deposits).
* Max balance: $200.
* Non-refundable(Top-up funds cannot be withdrawn once added)
You can see both balances on the **Wallet Dashboard**, with all transactions clearly labeled.

### **3. How Cashback Works**
* You get **4% cashback** on the total after discounts or coupons.
* Example: $3.90 order – 20% off coupon = $3.12 → Cashback = $0.12
* **Refunds:** If a purchase is refunded, cashback is reversed. If you already spent some, the system deducts the available amount. Wallet balances **never go negative**.

### **4. Using Your Wallet at Checkout**
Your wallet balance is automatically applied in the following order:
1. **Cashback**
2. **Top-Up**
3. **Remaining amount → Credit card**
You can also choose a **custom amount** from your wallet if preferred.

These examples show how your wallet helps reduce the amount charged to your credit card when purchasing lower-priced plans.
![](https://storage.crisp.chat/users/helpdesk/website/-/1/2/3/e/123e0cdc286ed800/wallet_16o4ghh.png)
### **5. Refunds**
Refunds go back to the **original source**:
* Cashback payments → Cashback Balance
* Top-Up payments → Top-Up Balance
* Mixed payments → proportionally returned
Wallet balances **never go negative**, so you always know your balance is safe.