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Troubleshooting Common Connectivity Issues

Experiencing connectivity issues with your NewSIM eSIM can be frustrating.

This guide provides solutions to some common problems you may encounter, helping you get back online quickly.

If you’re not receiving a signal or unable to connect to the internet:

Check SIM Activation Status: Make sure your eSIM is properly activated. You can verify this in the NewSIM app or your device’s SIM settings.
Check for Software Updates: Make sure your device is running the latest OS version to avoid compatibility issues with eSIM services.
Restart Your Device: Sometimes a simple restart can resolve connectivity issues. Turn off your device, wait a few seconds, and then turn it back on.
Enable Airplane Mode: Toggle Airplane Mode on and off. This can refresh your network connections and may help in regaining connectivity.

If you’re experiencing slow internet speeds:

Resetting your device’s network settings can often resolve hidden connection problems. This will remove saved Wi-Fi networks, Bluetooth connections, and VPN settings, so be sure to have any passwords or details ready before proceeding.

How to reset network settings:

Go to Settings
Tap General → General Management or System → Backup and Reset or Reset Options → Reset Network Settings

After resetting, reconnect to your mobile network and check your internet speed again.

If this does not resolve the issue after trying these steps, please check your VPN settings.

How to check VPN Settings

If your device has an active VPN connection, please disable it or it might require you to delete all VPN profiles under the device before proceeding.

VPNs can interfere with some services or slow down your connection.

If you can’t connect to specific apps or websites:

Check App Settings: Ensure that the app has the necessary permissions to access your mobile data. You can find these settings in your device’s app permissions menu.
Try a Different Browser: If you’re having trouble with a website, try accessing it through a different browser to rule out browser-specific issues.
Clear App Data: For apps that are not working, clear the app’s data or reinstall it to resolve any corrupted files or settings.

If you’ve tried the above steps and are still experiencing issues, our support team is available to assist you.

Reach out to us through the app or website for help with troubleshooting and resolving any connectivity problems.

Thank you for choosing NewSIM. We’re here to ensure you have a seamless and reliable connectivity experience.

Updated on: 07/29/2025

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