What is your refund policy?

We will accept refund requests under the following circumstances:

• Defective eSIM: If your eSIM cannot be activated, it is considered defective. Please contact our support team to verify the issue.
• Service Issues: If you experience service-related issues that prevent you from using your eSIM as intended, you may be eligible for a refund. Our support team will assess the problem and determine if a refund is warranted.

We will not accept refund requests under the following circumstances:

• Device Incompatibility: We ask all users to check their device’s eSIM compatibility before making a purchase. If your device is not eSIM compatible, we cannot offer a refund.

Refund Request Procedure

If you believe you are eligible for a refund based on the criteria above, follow these steps to request a refund:

1. Contact Support: Reach out to our support team via email or live chat. Provide detailed information about the issue you are experiencing and any relevant error messages.
2. Verification Process: Our support team will verify the issue. For defective eSIMs, we may ask you to provide screenshots or additional information to help diagnose the problem.
3. Approval and Processing: If your refund request is approved, we will process the refund to the original payment method. The refund processing time may vary depending on your bank or payment provider.

Thank you for choosing NewSIM. We appreciate your understanding and cooperation in adhering to our refund policies and procedures.

Updated on: 07/29/2025