NewSIM Helpdesk
Go to website
Back
Articles on:General Information
Learn about eSIM benefits, device compatibility, and our services agreement.

Categories

  • Getting Started with NewSIM
  • General Information
  • My account & Payment
  • Services
  • How does the NewSIM eSIM Plan Work and What are the Coverage Options?
    Navigating the world of eSIMs can be straightforward once you understand how they function. NewSIM offers a range of options designed to fit various travel needs, including daily and total data plans, as well as national and regional plans. This guide will explain how each of these options works and help you choose the best plan for your journey. Understanding eSIM Technology An eSIM (embedded SIM) is a digital SIM card embedded in your phone that allows you to activate a mobile data plan wPopular
  • How eSIM Technology Works: A Beginner's Guide
    eSIM technology is transforming the way we stay connected, especially for travelers. If you're new to this innovation, here's a beginner's guide to understanding how eSIM technology works and why it's a game-changer. What is an eSIM? An eSIM, or embedded SIM, is a digital SIM card embedded directly into your device. Unlike traditional physical SIM cards, an eSIM is built into your phone, tablet, or other compatible devices. This means you don't need to insert a physical card to connect toSome readers
  • NewSIM Terms of Service and Privacy Policy
    Welcome to NewSIM! We're dedicated to providing seamless mobile data services while safeguarding your privacy and personal information. To help you understand your rights and responsibilities, we have detailed our Terms of Service and Privacy Policy. Below is a high-level overview of these policies. For full details, we encourage you to review the complete policies using the links below. Terms of Service Our Terms of Service outline the rules and guidelines for using NewSIM’s products and sSome readers
  • Understanding Data Plans: How Much Data Do You Need?
    Traveling today is easier with modern technology, but managing data usage abroad can still be tricky. Whether you're choosing between daily and total data plans or simply trying to understand your options, this guide will help you estimate your data needs, manage usage effectively, and choose the best plan for your travels. How Much Data Will You Need While Traveling? Estimating your data needs is crucial to avoid unexpected charges. International data plans can be expensive, so understandiSome readers
  • What is NewSIM?
    NewSIM is a global travel connectivity service offering affordable, data-only eSIM plans in over 200 destinations worldwide. Our eSIMs allow travelers to stay connected without the need for a physical SIM card or incurring roaming fees. Key Features: Instant connectivity upon arrival without the need to swap local SIM cards Data-only service, ideal for accessing messaging apps such as WhatsApp, iMessage, LINE and Other Social Media Apps, as well as for internetFew readers
  • How do I contact you?
    Contact Us You can reach us quickly and easily through our live chat, directly on our website or app. It lets us respond faster, keep a clear written record of your issue, support multiple customers at once, and provide easier language support. Best of all, you can contact us wherever you are located, so we’re always just a message away. Live Chat: Please click the blue 'Speech Bubble' button at the bottom right of the page. (Also in the NewSIM app) Email: services@newsimmobFew readers
  • Benefits of Using an eSIM for International Travel
    Using an eSIM for international travel removes the need to purchase local SIM cards or rely on expensive roaming from your home carrier. With NewSIM, you can install your eSIM and connect as soon as you arrive at your destination. This ensures immediate access to data for maps, messaging, ride-hailing apps, and travel updates.Few readers
  • Do I Get a Phone Number, Calls, or SMS with NewSIM?
    NewSIM plans are data-only eSIM plans. This means they do not include a phone number for traditional voice calls or SMS text messages. You can still make calls and send messages using internet-based apps such as WhatsApp, Messenger, FaceTime, Telegram, or similar services. These apps work normally as long as you have an active data connection. If your plan specifically includes voice or SMS services, this will be clearly stated on the plan details page before purchase. We recommend reviewing pFew readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2026NewSIM Helpdesk